The development wave of the latest generation of AI technologies continues to break as Microsoft has now made Bard, a natural language processing (NLP) chatbot that is connected to the internet, available for use by a limited group of 18+ users. Connecting the technology to the internet means it can provide and reference new information in real-time just as soon as it is posted on the web.
This overcomes one of the limitations seen in rival technologies such as ChatGPT, which has only been programmed with data up to 2021.
However, the way that many of us are amazed by this technology is tempered by our concerns over the challenges that it may bring. Recently, in this blog, we highlighted the issue of governance, regulation and the need for legal frameworks to be updated, revised, or perhaps even rewritten to provide clarity, assert an ethical approach and propagate good governance of AI technologies.
Luckily, when it comes to assurance around AI technologies and the capabilities that they may impart to other platforms or devices, such as search and selection software or robot interviewers, we are not coming from a low base.
Global thinking on assurance and governance of AI technologies is rapidly evolving as the field of AI becomes more ubiquitous in society. At a high level, there is growing recognition that AI poses unique risks and challenges that require new approaches to ensure the field is ethical.
Many organisations and initiatives are wrestling with key issues related to fairness, accountability, transparency, privacy, and security. The objective is to develop standards, frameworks, and guidelines for the responsible development and use of AI technologies. At global, regional and national levels, some notable examples include:
Of course, these projects and initiatives are still very much works in progress. There is a growing awareness of the need for assurance and governance frameworks for AI technologies, but creating them remains a moving target that requires continual reevaluation and revision to make sure guidelines and requirements keep up with technological advancement.
Recruiters need to take the lead in developing governance
To ensure that governance frameworks are developed so that they do not create unnecessary issues for the recruitment industry, individuals and organisations that lead the recruitment sector must be part of the process. Key areas of focus include:
The UK trade body REC (Recruitment and Employment Confederation) is a long-established leader in recruitment industry issues. Using a mix of content and hosting events, such as webinars and working with the CEDI government initiative to drive the conversation and allow recruiters to be part of the dialogue.
Other trade organisations promoting similar conversations in the UK also include the Institute of Recruitment Professionals (IRP), the Association of Professional Staffing Companies (APSCo), and the Chartered Institute of Personnel and Development (CIPD).
In Australia activity to shape the conversation and the development of the ethical use of AI is being carried out by trade bodies such as the Recruitment, Consulting and Staffing Association (RCSA), the Australian Human Resources Institute (AHRI) and the Association of Professional Staffing Companies (APSCo).
The automation features of ETZ RecTech tools promote efficiency and have paved the way for the emergence of sophisticated AI NLP search and selection tools that are emerging to power the front side of agency operations.
ETZ’s leading timesheet and invoicing solution streamlines the back office processing of your recruitment agency. Our complementary solutions, ETZ Comply for onboarding and document management and Caspian for business intelligence give agencies further capability to streamline and uncover opportunities. To find out more, call us on 0800 311 2266 or book a demo.
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