Aiming high as an international Microsoft staffing agency

Cognitive Group is an IT recruitment specialist. It specialises in recruiting those with skills in Microsoft technologies, such as Azure, D365, M365 & Power Platform. Founded in 2008, the agency has built an unrivalled reputation, providing permanent, contract and interim hiring services to a multitude of clients, with varying requirements.

Cognitive Group aims high, but it doesn’t want to be the biggest, it wants to be the best. This is expressed as the desire to be the most recommended international Microsoft staffing company. To achieve this ambition there is an overarching need to deliver an exceptionally high standard of service. There is a fundamental need for the agency’s processes to be quick and efficient.

Andrew Papadopoulos, Head of Operations and Compliance at Cognitive Group, says: “There are three key areas where it is essential for us to maximise operational efficiency. Candidate management, financial management and reporting.”

 


Linking key aspects of the business together

Since 2010 Cognitive Group has trusted ETZ to bring it’s back office operations together. Effective candidate management requires documentation to be in order to meet compliance. ETZ uses a compliance-led approach to timesheet processing, by preventing candidates from submitting timesheets unless the correct documentation is uploaded.

For the purposes of financial management, the system uses timesheet information to automatically generate client invoices and self-billing information to pay workers. “We can group how they are sent, such as by batch, worker or week, whatever suits each client. ETZ also provides us with accurate commission breakdowns for the consultants for each of the different assignments our workers undertake,” Andrew Papadopoulos says.

He continues: “Obtaining good reporting is essential for helping us steer the business day-to-day and for making bigger decisions for the future. ETZ provides detailed and accurate financial data which supports effective credit control. The Management Information reporting is invaluable for planning and forecasting.”

“ETZ helps us to deliver the high standard of service we pride ourselves on by effectively linking all our key business areas together, from documentation compliance and timesheet management, to invoicing and payment processing.”

 

Andrew Papadopoulos Cognitive Group

Service we pride ourselves on

Andrew Papadopoulos says, “ETZ helps us to deliver the high standard of service we pride ourselves on by effectively linking all our key business areas together, from documentation compliance and timesheet management, to invoicing and payment processing.”

He continues: “The documentation compliance is customisable, allowing us to easily manage changes to legislation. Timesheet management is simple and flexible, allowing multiple approvers, for example, and accommodating different time periods, such as hours, days or months.”

“Strong financial management is supported by automation. This ensures swift and accurate processing, saving time and reducing human error. The benefit of this is felt especially at the end of the month.”

“The reporting delivered by the platform lets us understand our financial situation in real-time, giving us real clarity on how we are performing. This is a really valuable because, for us as a business, it allows us to be strategic in our planning and forecasting,” says Andrew Papadopoulos.

 


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