- Contract desk comprises 40% of business
- ETZ customer since March 2022
- Streamlined timesheet processing and invoicing
- Improved contractor and client experience
Propel is a London-based specialist recruitment agency with around 40% of its business dedicated to placing contract workers. Consequently, efficient management of timesheets, invoicing, and contractor onboarding is crucial to its success.
Mandy Clementi, who has been with Propel for ten years and is their financial accountant, explains: “We used to manually process our contractors’ timesheets using hand-signed PDF documents. These would be emailed to us, processed, and then attached to our invoices to clients. It was time-consuming and open to errors.”
In 2022, Mandy Clementi was tasked with improving processes at Propel. After researching various options, she chose ETZ, attracted by its partnership and integration with Bullhorn, their CRM system, and its competitive pricing.
The impact of implementing ETZ was immediate and significant. Mandy Clementi says, “It has improved our process so much. It’s quicker, slicker, and line managers can approve timesheets online rather than dealing with printed or scanned documents. This has streamlined the processing in finance significantly, making us much more efficient at issuing invoices.”
The approval process has been vastly improved. “Prompting line managers to approve is now just pressing a button in ETZ, instead of manually writing and sending email reminders. Disputes over approvals have also been eliminated because it’s secure, transparent and can’t be altered,” says Mandy Clementi.
She continues: “We send our onboarding packages out through ETZ as well. It’s all in one place and syncs seamlessly, creating a much nicer and slicker experience. Self-billing is a recently introduced feature which further reduces admin work for contractors.”
Mandy Clementi Financial Accountant, Propel“It has improved efficiencies tenfold on the contract desk. We’ve made a huge saving on time. My assistant, who works four days a week, has been freed up to take on other tasks. Now that we’ve introduced self-billing as well, it’s freed up even more of their time from processing contractor invoices.“
By automating timesheet processing, streamlining approvals, and integrating contractor onboarding, ETZ has transformed contract management processes for Propel. The result is significant time savings, improved contractor and client experiences, and a more efficient, focused recruitment team.
The improvements resulting from adopting ETZ aren’t restricted to efficiency for the Propel team, and streamlined, online approvals for clients. Contractors enjoy an enhanced experience as well.
Mandy Clementi says: “Contractors enjoy the process much more now. It’s not such a headache or chore. The system creates all the timesheets for them, taking away the thought process. They can focus on their contract work rather than the admin behind it all.”
The support service provided by the ETZ team is particularly impressive. “They’re one of the best support teams I’ve had the experience of working with, in terms of their knowledge and conscientiousness. I know I’ll get a response within the hour or definitely by the end of the day. Their knowledge is so good – I’ve fallen in love with the product like they have!” Mandy Clementi says.
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